Lingraphica recognizes the significance of Diversity, Equity, and inclusion (DEI) in our product development. We view DEI as essential to creating products that truly cater to the needs of all users. With our long-term vision for our next generation of software and beyond, Lingraphica aims to improve user representation, inclusivity, and access, fostering a more personalized and engaging user experience.
Products: Amplifying User Representation and Inclusivity
Our product development roadmap focuses on offering more diverse choices when it comes to voice, language, imagery, and access methods. By incorporating a wide range of options, we strive to ensure that our products cater to the diverse needs of our users. This approach not only enhances the user experience but also improves product engagement.
Processes: Inclusive User Testing for Holistic Insights
Comprehensive user feedback is key to creating inclusive and diverse products. We recognize that user testing should encompass insights from users at all stages of development, including research, design, and coding. By partnering with users from various age groups, genders, races, ethnicities, and backgrounds, we ensure that our products benefit from a broader range of perspectives. This user-centric approach results in products that truly meet the needs of a diverse user base.
Staff/Recruiting: Fostering Cultural Awareness and Representation
Lingraphica understands that the key to improving representation and cultural awareness within our products lies in our workforce. By cultivating a culturally and racially diverse team, we’re working to ensure that different voices and perspectives are incorporated into our product design, development, and delivery. For instance, having staff members who provide native speaker-level translations for menus within products enhances accessibility for non-English speakers. Additionally, staff from various cultural backgrounds can consider color choices, user flows, imagery, and content to create culturally representative products. Lingraphica also values sensitivity to contemporary issues like gender identity. This commitment to diversity extends to our long-term international plans, including finding partners who can localize and create culturally representative content.
Channels: Increasing Equitable Access
We recognize that our core business model may limit access for certain users who are uninsured, underinsured, or living in foreign countries. To address this disparity, we aim to explore alternative channels and business models that promote equitable access to our communication devices and capabilities. We are considering the development of limited-feature products like TouchTalk, available for direct purchase, or app-based subscriptions for communication and therapy products. These initiatives open new avenues for users who may face barriers due to insurance coverage or geographical constraints.
Lingraphica’s commitment to DEI is not only a moral imperative but also a strategic decision to create products that better serve our diverse user base. By focusing on user representation, inclusivity, and access, we ensure that our products align with the needs and preferences of a wide range of individuals. Through inclusive user testing, a diverse workforce, and innovative business models, we aim to transform the landscape of communication devices with a strong DEI foundation. As Lingraphica continues to embrace DEI principles, we hope to inspire others in the industry to follow suit, ultimately contributing to a more inclusive and accessible future for all.