Congratulations on acquiring your Lingraphica speech-generating device! Please be sure to read this warranty policy to understand what you are entitled to. This policy applies to all AllTalkTM, TouchTalkTM, and MiniTalkTM devices. Lingraphica provides free lifetime technical support for all of its SGDs to ensure that users have a fully operational device for the primary purpose of functional communication.
After Year One
If your device in is need of a repair, LGA may contact your insurance provider to determine whether it will cover repair costs. You may be responsible for any costs not covered by your insurer, including but not limited to labor, parts, accessories, and shipping. Below are current repair estimates, which are subject to change without advance notice.
Repair Types
AllTalk
TouchTalk
TouchTalk Plus
MiniTalk
In-house data transfer and/or conversion
$0
$0
$0
$0
In-house update
$0
$0
$0
$0
Issues with voice or icons
$0
$0
$0
$0
Software not starting or crashing
$125
$125
$125
$125
Software or component removed
$125
$125
$125
$125
Charging issue (due to charger accessory)
$150
$150
$150
$150
Broken/cracked casing
$325-425
$225
$225
$225
Broken/cracked screen
$325-525
$315
$315
$315
Water Damage
$325-425
$315
$315
$315
Damaged charger port
$325-425
$315
$315
$315
Faulty Hardware
$325-525
$275
$275
$275
Battery Issue
$325-425
$340
$340
$275
After Year One
If your device in is need of a repair, LGA may contact your insurance provider to determine whether it will cover repair costs. You may be responsible for any costs not covered by your insurer, including but not limited to labor, parts, accessories, and shipping. Below are current repair estimates, which are subject to change without advance notice.
Repair Types
AllTalk
In-house data transfer and/or conversion – $0
In-house update – $0
Issues with voice or icons – $0
Software not starting or crashing – $125
Software or component removed – $125
Charging issue (due to charger accessory) – $150
Broken/cracked casing – $325-425
Water Damage – $325-425
Damaged charger port – $325-425
Battery Issue – $325-425
Broken/cracked screen – $325-525
Faulty Hardware – $325-525
TouchTalk
In-house data transfer and/or conversion – $0
In-house update – $0
Issues with voice or icons – $0
Software not starting or crashing – $125
Software or component removed – $125
Charging issue (due to charger accessory) – $150
Broken/cracked casing – $225
Faulty Hardware – $275
Broken/cracked screen – $315
Damaged charger port – $315
Water Damage – $315
Battery Issue – $340
TouchTalk Plus
In-house data transfer and/or conversion – $0
In-house update – $0
Issues with voice or icons – $0
Software not starting or crashing – $125
Software or component removed – $125
Charging issue (due to charger accessory) – $150
Broken/cracked casing – $225
Faulty Hardware – $275
Broken/cracked screen – $315
Damaged charger port – $315
Water Damage – $315
Battery Issue – $340
MiniTalk
In-house data transfer and/or conversion – $0
In-house update – $0
Issues with voice or icons – $0
Software not starting or crashing – $125
Software or component removed – $125
Charging issue (due to charger accessory) – $150
Broken/cracked casing – $225
Battery Issue – $275
Faulty Hardware – $275
Broken/cracked screen – $315
Water Damage – $315
Damaged charger port – $315
After Year Five
You may be eligible for a brand new speech-generating device. We recommend you contact us for more information.
Call Us
To get more information on our warranty policy call at 888-274-2742, 8:30 a.m. – 8 p.m. ET.
Schedule a Tech Support Appointment
Click here to schedule a call with one of our representatives.
