What To Know About Communicating With An AAC Device User

Augmentative and alternative communication (AAC) devices are varied and powerful tools that can help people with certain speech and/or language impairments communicate. But for prospective AAC device users, the thought of relying on technology can sometimes be intimidating, despite all the benefits they can provide. One of the primary concerns device users have is how others might interact with them.

AAC device etiquette doesn’t have to be overly complicated. At its core, communicating with an AAC device user is no different than communicating with a non-device user. Good communication of any kind relies on a certain set of skills such as active listening, patience, and respect. But since most people aren’t familiar with AAC device communication, it adds an element to conversations that requires distinct consideration. Whatever your relationship with a device user, consider the following AAC tips for parents, caregivers, friends, family, and more.

Do Not Touch Without Permission

Unless you are explicitly invited to interact with someone’s AAC device, don’t touch it. Respect their privacy as you would someone’s smartphone. You might run into a situation where you think you’re helping by touching their device or looking over their shoulder, but it’s best to approach the conversation as you would any other. Speak to them directly, use your typical body language, and show consideration. If your communication partner seems stuck, you can ask them if they need help and for their permission to interact with their device.

Do Be Patient

Even though AAC devices are optimized for the user to efficiently find the words and phrases they need, it’s not uncommon for the conversation’s pace to be on the slower side. While your inclination might be to speed things up by finishing their sentences for them, the appropriate action is to give them time.

Do Not Assume Lack of Intelligence

There are many reasons why one might use an AAC device. It’s important to keep in mind that speech and intelligence are not one and the same. For example, aphasia is an acquired language disorder that affects a person’s ability to process, use, and/or understand language. It doesn’t affect intelligence. Don’t feel the need to limit topics of discussion.

Do Feel Free to Clarify

Even the highest of high-tech AAC can have limitations, just as every day speech can. If you’d like something clarified to make sure you’re comprehending, you can ask. A simple method is to recap how you understood their message, and then ask whether you’re on the same page or not.

Do Not Do All the Talking

If you notice a silence in the conversation, you don’t have to immediately jump at the chance to fill it with your voice. Give the device user opportunities to initiate. Oftentimes, a non-device user will move on to another topic before the device user has had a chance to get their thoughts in. And if a device user changes a topic — even if it seems abrupt — accept that change. You can always rely on the previous tip about clarification if you’d like to ensure the topic change was purposeful.

Every individual who uses AAC is just that — an individual. They will have their own wants, needs, and nuances in communicating. But if you approach the conversation armed with patience and respect, you can enjoy those conversations confidently.